Monday - Friday: 9am-5pm
Saturday - Sunday: 9am-6pm

You do not need a ticket to shop but it is preferred as you will need to be escorted to and from the shop prior and after your shopping experience.

Yes, your member ID(or email address) can be typed in the discount code box during checkout. This will provide a 10% discount on your order. If your code is not working at checkout, please reach out via the Contact Us page before placing your order.

Our website reflects the most current stock information and changes daily. As our warehouse team continually updates inventory, our Customer Service Team cannot provide specific restocking dates, place items on hold, or process orders over the phone. If there was an item you seen in our shop that is not available online, send us an email and we can try to assist further.

· Regular Items: Popular items are typically re-stocked based on demand and supply availability. Check the product page for any information about expected restock dates.

· Limited Edition Items: Please note that limited edition or seasonal items may not be re-stocked once they have sold out.

· Sale Items: Sale items are available while supplies last, and all available items are displayed on the website. These items may be excluded from returns and/or exchanges.

Your merchandise order will ship within 2-3 business days from our shop. Standard ground delivery is an additional 4-7 business days in transit from the ship date.

Important: Orders are processed Monday through Friday, excluding holidays. Orders placed after business hours will be processed on the next business day. If we are receiving a high volume of orders due to promotions or the holidays, your order may take longer to fulfill. Please keep an eye on the announcement bar on the homepage for any specific delays.

If you need to change or cancel your order, please reach out through the Contact Us page on the website immediately. We process orders as quickly as possible to ensure timely delivery, so it may not be possible to change or cancel your order once it's confirmed.

If your order has been processed, the Customer Service Team will provide you with information about how to return the item.

Please refer to our Returns & Exchanges page.

Please allow up to 2 business days for the tracking information to be updated by our carrier once you receive the Shipping Confirmation. This automatically updates to give you the latest status information for each item. Expedited shipping is not available at this time.

If your order contains multiple items, it will typically be shipped once all items are available. Check your order tracking link included in your shipping notification email. It will automatically update, and you will be able to view the status of each item. *Sometimes items may be shipped separately.

We apologize for any inconvenience caused by the cancellation of your order. This could be due to one of the following reasons:

· Billing Information mismatch
· Invalid Shipping address
· Order flagged as potential fraud
· The product was out of stock

Please contact Customer Service for further assistance via our Contact Us page.

You will receive a Shipping Confirmation email at the time your shipping label is created. Your Shipping Confirmation email contains tracking information which will be updated as your package moves through the delivery process.

*Please note: Our carriers take roughly 1-2 business days to update tracking once they have receive the package from us.

We offer a flat $8 UPS Ground rate shipping on all US orders.

Not at this time. However, this is something we'd like to offer in the near future!

We will accept returns and exchanges for purchases made within the last 30 days. To be eligible for a refund on a return, your item must be unused, in the original packaging, and in the same condition that you received it. If damaged, worn, or open items are returned, we may not be able to process your refund. These same standards apply for eligibility to make an exchange.

Some exclusions apply. For our full Return Policy please visit our Return & Exchanges page.